Company Filing History:
Years Active: 2006
Title: Innovations by Gary E. Korzeniowski
Introduction
Gary E. Korzeniowski is an accomplished inventor based in New Market, MD (US). He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique system that enhances the efficiency of handling multiple media types in contact centers.
Latest Patents
Korzeniowski holds a patent for a "Contact center system capable of handling multiple media types of contacts and method for using the same." This patent describes a contact center system that employs a plurality of agent workstations. The system includes a queuing component capable of receiving contacts of different media types, such as telephone calls, e-mails, facsimiles, web chat, and voice over internet protocol. It maintains these different media type contacts in a common queue while awaiting routing to the agent workstations. The routing component routes the queued contacts to agents based on various criteria. Additionally, the system features a media changing component that can change the media type of any contact, ensuring flexibility in handling customer interactions.
Career Highlights
Korzeniowski has dedicated his career to advancing contact center technologies. He works at Microlog Corporation, where he continues to innovate and improve systems that facilitate better communication and customer service. His work has been instrumental in shaping modern contact center operations.
Collaborations
Some of his notable coworkers include John C. Mears and William R. Lewis, Jr. Their collaboration has contributed to the success of various projects within the company.
Conclusion
Gary E. Korzeniowski's contributions to contact center technology exemplify the impact of innovation in enhancing communication systems. His patent reflects a commitment to improving customer service through advanced technology.