Company Filing History:
Years Active: 2021-2022
Title: Garima Pokharel: Innovator in Seamless Communication Solutions
Introduction
Garima Pokharel is an accomplished inventor based in Chicago, IL (US). She has made significant contributions to the field of communication technology, particularly in enhancing customer service experiences. With a total of 2 patents, her work focuses on creating efficient systems that streamline interactions between customers and service providers.
Latest Patents
Garima's latest patents include a method and system for providing a seamless handoff from a voice channel to a call agent. This innovative system allows for the smooth transfer of user information from a drugstore to a call agent. When a customer engages with a drugstore device regarding an inquiry, the device attempts to find an answer. If it fails to do so, it initiates communication with a contact center. A transcribed version of this communication is stored in a database, along with additional user information. This enables call agents to access relevant details, ensuring they can assist customers efficiently without asking repetitive questions.
Career Highlights
Garima Pokharel is currently employed at Walgreen Company, where she applies her expertise in developing innovative solutions for customer interactions. Her work has been instrumental in improving the efficiency of customer service processes within the organization.
Collaborations
Garima collaborates with talented colleagues, including Lindsey Kanefsky and Kartik Subramanian. These partnerships foster a creative environment that encourages the development of groundbreaking solutions in the field of communication technology.
Conclusion
Garima Pokharel is a notable inventor whose work in seamless communication solutions has the potential to transform customer service experiences. Her innovative patents and contributions to Walgreen Company highlight her commitment to enhancing the efficiency of customer interactions.