Garima Pandey

Title: Garima Pandey - Innovator in Dynamic Expert Recommendation Systems

Introduction

Garima Pandey is a notable inventor based in Bengaluru, India. She has made significant contributions to the field of technology, particularly in developing systems that enhance user experience through expert recommendations. Her innovative approach has led to the creation of a patented method that streamlines the process of resolving user queries.

Latest Patents

Garima holds a patent for a "Method and system for dynamic recommendation of experts for resolving queries." This patent describes a method that generates expert scores for each expert connected to the system. A ranked order list of all experts is created based on these scores and their availability. The system recommends the expert with the highest score to resolve user queries by establishing a communication session. The expert score is updated in real-time based on information collected during the session. This method effectively reduces the total number of service tickets generated for user queries, thereby minimizing both the waiting and resolution periods.

Career Highlights

Garima is currently employed at Wipro Limited, a leading global information technology company. Her work focuses on enhancing technological solutions that improve efficiency and user satisfaction. She has demonstrated a strong commitment to innovation and problem-solving in her career.

Collaborations

Garima collaborates with talented professionals such as Vinay Narayana and RamPrasad Kanakatte Ramanna. These collaborations foster a creative environment that encourages the development of cutting-edge solutions.

Conclusion

Garima Pandey's contributions to the field of dynamic expert recommendation systems exemplify her innovative spirit and dedication to improving user experiences. Her patented method showcases the potential of technology to streamline processes and enhance efficiency.