Gabriel Toma

Title: Gabriel Toma: Innovator in Customer Life-Cycle Management

Introduction

Gabriel Toma is a notable inventor based in Toronto, Canada. He has made significant contributions to the field of customer life-cycle management through his innovative patents. With a total of 2 patents, Toma's work focuses on enhancing customer growth and profitability.

Latest Patents

One of Gabriel Toma's latest patents is titled "Dynamic management of a customer life-cycle value." This patent discloses systems, methods, and computer-readable media for identifying customers with opportunities for improved growth and profitability regarding product or service offerings. The invention determines investment solutions that enhance the probability of customers transitioning to higher growth and profitability opportunities. Prior customer transactions are segmented based on specific criteria and used to generate a transaction graph. The nodes of this graph represent the segmented transactions, while the client transaction paths between the nodes illustrate potential customer life-cycle trajectories. This transaction graph can be utilized to identify high-value penetration opportunities.

Career Highlights

Gabriel Toma is currently employed at International Business Machines Corporation, commonly known as IBM. His role at IBM allows him to leverage his expertise in customer life-cycle management and contribute to innovative solutions in the industry.

Collaborations

Some of Gabriel Toma's coworkers include Pawan Raghunath Chowdhary and Markus Ettl. Their collaboration fosters a creative environment that enhances the development of innovative ideas and solutions.

Conclusion

Gabriel Toma's contributions to customer life-cycle management through his patents demonstrate his commitment to innovation and improvement in the field. His work at IBM and collaborations with talented individuals further amplify his impact on the industry.