This inventor holds 1 USPTO granted patent. Top assignee: Nortel Networks Corporation. Active years: 2004.
Company Filing History:
Years Active: 2004
Title: The Innovative Contributions of Fung Hung
Introduction
Fung Hung is a notable inventor based in Plano, Texas, recognized for her contributions to technology and multimedia systems. With a focus on enhancing customer service through innovative solutions, she has made significant strides in the field of web-based systems.
Latest Patents
Fung Hung holds a patent for a "Web based agent backed system that provides streaming multimedia support." This invention outlines a system that facilitates sales and service support for companies. The system includes a call center computer connected to the Internet, which receives call requests from customer computers. Upon receiving a request, the call center computer determines customer and call information, connecting an agent through an agent station computer for effective call servicing. The system also completes IP telephony calls made by customers or assigns agents to call customers directly.
Career Highlights
Fung Hung has made her mark in the technology sector while working at Nortel Networks Corporation. Her innovative approach to problem-solving and dedication to improving customer interactions have positioned her as a valuable asset in her field.
Collaborations
Fung collaborates with various professionals, including her coworker David W McKnight, to further enhance the capabilities of the systems they develop.
Conclusion
Fung Hung's contributions to the field of multimedia support systems exemplify her commitment to innovation and customer service. Her patent and work at Nortel Networks Corporation highlight her role as a leading inventor in the technology industry.