Company Filing History:
Years Active: 2015-2016
Title: Eyob Mekonnen: Innovator in Speech Analytics Technology
Introduction
Eyob Mekonnen is a notable inventor based in Atlanta, GA, who has made significant contributions to the field of speech analytics. With a total of 3 patents to his name, Mekonnen's work focuses on enhancing communication systems, particularly in customer service environments.
Latest Patents
One of Mekonnen's latest patents involves using a speech analytics system to offer callbacks. This invention provides methods, systems, and computer program products for setting up a callback for a party placed on hold. In particular embodiments, speech analytics is utilized to listen in on a party once they have been placed on hold for a keyword indicating their desire to receive a callback. Upon detecting the keyword, a notification is sent to a component such as an IVR, which then interacts with the party to gather information necessary for placing a callback. This information is recorded, allowing a callback to be made later by a call handler component, such as a dialer or PBX.
Career Highlights
Eyob Mekonnen is currently employed at Noble Systems Corporation, where he continues to innovate in the realm of communication technologies. His work has been instrumental in developing systems that improve customer interactions and streamline service processes.
Collaborations
Mekonnen has collaborated with several talented individuals in his field, including Jason P Ouimette and Parimal R Patel. These collaborations have contributed to the advancement of his projects and the overall success of the innovations at Noble Systems Corporation.
Conclusion
Eyob Mekonnen is a forward-thinking inventor whose contributions to speech analytics are shaping the future of customer service technology. His innovative approach and dedication to improving communication systems are commendable and highlight the importance of advancements in this field.