Location History:
- Givataim, IL (2020)
- Giv'atayim, IL (2020)
Company Filing History:
Years Active: 2020
Title: Eyal Serero: Innovator in Contact Center Technology
Introduction
Eyal Serero is a notable inventor based in Givataim, Israel, recognized for his contributions to the field of contact center technology. With a total of two patents to his name, Serero has made significant advancements in enhancing communication efficiency within contact centers.
Latest Patents
Serero's latest patents focus on improving real-time routing in contact centers. One of his inventions, titled "Enhanced real-time routing," addresses the challenge of effectively matching customers with the most suitable agents. This innovation takes into account not only the static skills of agents but also dynamic factors such as environmental noise and proximity to necessary resources. By utilizing self-learning algorithms, the system can predict changes in environmental conditions and adjust routing decisions accordingly.
Another patent, "System and method for providing enhanced routing in a contact center," involves a machine learning model that analyzes prior communication sessions to optimize the routing of new requests. This system leverages external sensor information to ensure that communication sessions are directed to the most appropriate queues, thereby improving customer experience and operational efficiency.
Career Highlights
Eyal Serero is currently employed at Avaya Inc., a leading company in communication technology. His work at Avaya has allowed him to develop innovative solutions that enhance the functionality and effectiveness of contact centers.
Collaborations
Throughout his career, Serero has collaborated with talented individuals such as Gal Netanel and Ronen Bar-Yoav. These partnerships have contributed to the development of his groundbreaking technologies.
Conclusion
Eyal Serero's contributions to contact center technology through his patents demonstrate his commitment to innovation and efficiency in communication. His work continues to influence the industry, paving the way for more effective customer-agent interactions.