Company Filing History:
Years Active: 2015-2024
Title: Discovering the Innovations of Eric J. Smith
Introduction
Eric J. Smith is an accomplished inventor based in Helotes, Texas, who has made significant contributions to the field of technology through his impressive portfolio of 36 patents. His innovative work primarily focuses on enhancing service routing and media content management, reflecting the ever-growing intersection of technology and user experience.
Latest Patents
Among Smith's most recent patents are techniques for "Learning Based Metric Determination and Clustering for Service Routing." This invention involves generating metrics that can predict survey scores for service sessions through the application of machine learning models. These models learn from past service interactions and survey feedback to improve service delivery effectively.
Another notable patent is for "Dynamic Tagging of Media for Service Sessions," which describes methods for real-time monitoring and tagging of media content created during service interactions. This technology helps in identifying sensitive information within service communications by automatically tagging relevant media segments, allowing for the safe management and redaction of delicate data.
Career Highlights
Eric J. Smith is currently affiliated with the United Services Automobile Association (USAA), where he continues to push the boundaries of innovation in service technologies. His commitment to excellence and creativity has established him as a key figure in his organization.
Collaborations
Throughout his career, Smith has worked alongside talented individuals, including his coworkers Vijay Jayapalan and Gregory B. Yarbrough. Their collaborations have undoubtedly contributed to the success of their projects and innovations within the company.
Conclusion
Eric J. Smith exemplifies the spirit of innovation through his exceptional work and numerous patents. His developments in service routing and media content management stand out as pivotal advancements in enhancing the overall user experience. With a dedication to technological progress, Smith continues to inspire others in the field of invention.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.