Elinor R Williams

Title: Elinor R Williams: Innovator in Call Director Systems

Introduction

Elinor R Williams is a notable inventor based in Delray Beach, FL (US). She has made significant contributions to the field of telecommunications, particularly with her innovative approach to call directing systems. Her work has paved the way for advancements in automated call management.

Latest Patents

Elinor holds a patent for a "Call Director System and Method." This invention enables a Virtual Automatic Call Director (ACD) environment that integrates a voice response unit (VRU) and a Virtual Automatic Call Distributor (VACD). The system features a programmable interface with a common script logic, allowing the complete call flow to be executed in a single process. The disclosed system incorporates various components, including a network interface, one or more VPU IP telephony servers, a MCU configuration/supervision unit, a VACD subsystem, customer information files, and an incoming call router (ICR). Elinor's patent represents a significant advancement in the efficiency of call management systems.

Career Highlights

Elinor is currently employed at International Business Machines Corporation, commonly known as IBM. Her role at IBM has allowed her to further develop her expertise in telecommunications and contribute to innovative projects that enhance communication technologies.

Collaborations

Elinor has collaborated with notable colleagues, including Baiju Dhirajlal Mandalia and Edward J Dahmus. These collaborations have fostered a creative environment that encourages the development of cutting-edge technologies in the field.

Conclusion

Elinor R Williams is a pioneering inventor whose work in call director systems has made a lasting impact on telecommunications. Her innovative solutions continue to shape the future of automated call management.