Ehssan Ghanem

Title: Innovations by Ehssan Ghanem

Introduction

Ehssan Ghanem is an accomplished inventor based in Highland Village, TX (US). He has made significant contributions to the field of technology, particularly in enhancing call center operations. With a total of 2 patents, Ghanem's work focuses on providing innovative solutions that improve agent performance and customer interactions.

Latest Patents

Ghanem's latest patents include "Systems and methods for providing real-time assistance to call center agents." This invention involves a device that captures call data from interactions between call center agents and callers. The device identifies a guidance template that includes rules and information to assist agents during calls. It generates prompts based on this template, which are displayed on the agent's device, allowing for real-time updates based on ongoing call data.

Another notable patent is "Behavioral performance analysis using four-dimensional graphs." This system enables call center managers to identify behavioral drivers that enhance agent performance. By analyzing call data from multiple interactions, the computing device plots individual calls against three behavioral measures related to agent activities. It identifies optimal zones for performance metrics and generates visual models to aid in performance analysis.

Career Highlights

Ehssan Ghanem is currently employed at Verizon Patent and Licensing Inc., where he continues to innovate and develop new technologies. His work has been instrumental in advancing the capabilities of call centers, making them more efficient and effective.

Collaborations

Ghanem has collaborated with notable coworkers, including Premjith A Pullamplavil and Raja Sri Swaroop Mallampalli. These collaborations have contributed to the development of his innovative patents and have enhanced the overall impact of his work.

Conclusion

Ehssan Ghanem's contributions to the field of call center technology through his patents demonstrate his commitment to innovation and improvement. His work not only benefits call center agents but also enhances the overall customer experience.