Edwin Bruce Shankle, Iii

Title: Edwin Bruce Shankle, III: Innovator in Interactive Voice Response Systems

Introduction

Edwin Bruce Shankle, III is a notable inventor based in Apex, NC (US). He has made significant contributions to the field of interactive voice response (IVR) systems. His innovative approach has led to the development of a patented system that enhances the design and management of IVR systems.

Latest Patents

Shankle holds a patent for "Systems, methods and computer program products for designing, deploying and managing interactive voice response (IVR) systems." This patent describes a method for designing IVR systems by generating a flowchart of interconnected processing and decision blocks. The system allows designers to visualize the process flow on a single display screen, simplifying the design process. Additionally, it includes features for simulating and testing the IVR system, as well as providing a self-documenting audit trail for regulatory compliance.

Career Highlights

Shankle is currently associated with Bilcare, Inc., where he applies his expertise in developing advanced IVR solutions. His work has been instrumental in improving the efficiency and effectiveness of voice response systems in various applications.

Collaborations

Throughout his career, Shankle has collaborated with notable colleagues, including Phyllis Marie Dyer Weldon and James Arthur Klein, Jr. These partnerships have contributed to the advancement of technology in the field of IVR systems.

Conclusion

Edwin Bruce Shankle, III is a pioneering inventor whose work in interactive voice response systems has made a lasting impact. His innovative patent and contributions to Bilcare, Inc. highlight his commitment to advancing technology in this field.