Edward L Smelko

Title: Edward L Smelko: Innovator in Call Distribution Technology

Introduction

Edward L Smelko is a notable inventor based in Boulder, CO (US). He has made significant contributions to the field of call distribution technology. His innovative approach focuses on improving the equity of call distribution among agents in automated call distribution (ACD) systems.

Latest Patents

Smelko holds a patent for a system titled "Call distribution based on agent occupancy." This patent describes a call-distribution function that enhances the fairness of call allocation to agents by considering their individual occupancies. The method involves determining how many calls an agent has handled within a specific time frame or how much time they have spent on calls. The system periodically reassesses agent occupancy and allocates incoming calls to the least-occupied agents or those for whom the call allocation will be most beneficial. This innovative approach ensures that the distribution of calls is optimized for efficiency and effectiveness.

Career Highlights

Edward L Smelko has had a distinguished career, working at Lucent Technologies Inc., where he has applied his expertise in telecommunications and call management systems. His work has contributed to advancements in how calls are managed and distributed in various settings.

Collaborations

Throughout his career, Smelko has collaborated with notable colleagues, including Joylee E Kohler and Thomas S Fisher. These collaborations have fostered innovation and development in the field of call distribution technology.

Conclusion

Edward L Smelko's contributions to call distribution technology exemplify his commitment to innovation and efficiency in telecommunications. His patent reflects a significant advancement in the way calls are managed, ensuring that resources are utilized effectively.