Company Filing History:
Years Active: 2020-2023
Title: Innovations of Durga Mohan in Customer Service Optimization
Introduction
Durga Mohan is an accomplished inventor based in Buffalo Grove, IL (US). He has made significant contributions to the field of customer service technology, holding a total of 3 patents. His work focuses on optimizing customer service experiences through innovative technological solutions.
Latest Patents
One of Durga Mohan's latest patents is titled "Computerized optimization of customer service queue based on customer device detection." This invention provides systems, methods, and apparatus that enhance the efficiency of customer service queues by utilizing device detection technologies. The exemplary embodiment of this system includes device detection technology that is communicatively connected to a customer assistance server, a customer assistance client device, and a customer device. The technology detects a device and transmits relevant data to a customer assistance subsystem, which then generates an optimal representative and position within the customer service queue for the detected device. Notifications about the optimal match are sent to both the customer and the customer representative. Additionally, a survey is conducted post-assistance to update the variables used for generating optimal matches.
Career Highlights
Durga Mohan is currently employed at Capital One Services, LLC, where he continues to innovate in the realm of customer service technology. His work has been instrumental in improving customer interactions and streamlining service processes.
Collaborations
Durga has collaborated with notable coworkers, including Sharad Ballepu and Jagmeet Singh, who contribute to the innovative environment at Capital One Services, LLC.
Conclusion
Durga Mohan's contributions to customer service optimization through his patented technologies demonstrate his commitment to enhancing user experiences. His innovative approach continues to shape the future of customer service solutions.