Douglas J Cowell

Title: Innovations by Douglas J Cowell

Introduction

Douglas J Cowell is an accomplished inventor based in Irving, TX (US). He has made significant contributions to the field of telecommunications, particularly in call center technologies. With a total of 2 patents to his name, Cowell's work has had a notable impact on how service requests are managed in call centers.

Latest Patents

Cowell's latest patents include a method and system for call center screening. This innovative approach enables a network service provider to dynamically control service request traffic directed to selected service centers. The Advanced Intelligent Network (AIN) service is designed to intercept calls from calling parties directed to specific trigger numbers for processing predetermined service requests. Depending on the trigger number, the AIN plays an announcement prompting the calling party to specify the service requested. After a valid response, a second announcement is made, asking the calling party to select the type of service associated with the first response. Based on the responses and the calling party's location, the AIN can route the call to selected service centers, effectively managing traffic to prevent overload at certain centers.

Career Highlights

Douglas J Cowell is currently employed at Verizon Corporate Services Group Inc., where he continues to innovate in the telecommunications sector. His work has been instrumental in enhancing the efficiency of call center operations, making them more responsive to customer needs.

Collaborations

Cowell collaborates with fellow inventor Ravi Narayan, contributing to the development of advanced telecommunications solutions.

Conclusion

Douglas J Cowell's contributions to call center technology through his patents demonstrate his commitment to innovation in telecommunications. His work continues to influence how service requests are managed, ensuring better customer experiences.