Donald Keefer

Title: The Innovative Contributions of Donald Keefer

Introduction

Donald Keefer is a notable inventor based in Raleigh, NC (US). He has made significant contributions to the field of customer lifecycle management through his innovative patents. With a total of two patents to his name, Keefer's work focuses on enhancing customer growth and profitability.

Latest Patents

Keefer's latest patents revolve around the dynamic management of customer life-cycle value. These systems, methods, and computer-readable media are designed to identify customers with opportunities for improved growth and profitability concerning product or service offerings. The patents detail how investment solutions can be determined to enhance the likelihood of customers transitioning to higher growth and profitability opportunities. Prior customer transactions are segmented based on specific criteria, which are then used to generate a transaction graph. The nodes of this graph represent the segmented transactions, while the paths between the nodes illustrate potential customer life-cycle trajectories. This transaction graph serves as a tool to identify high-value penetration opportunities.

Career Highlights

Donald Keefer is currently employed at International Business Machines Corporation, commonly known as IBM. His role at IBM allows him to apply his innovative ideas and contribute to the company's advancements in technology and customer management.

Collaborations

Keefer has collaborated with notable coworkers, including Pawan Raghunath Chowdhary and Markus Ettl. These collaborations have likely enriched his work and contributed to the development of his patents.

Conclusion

Donald Keefer's innovative work in customer lifecycle management showcases his ability to identify and solve complex problems in the business landscape. His contributions through patents not only enhance customer experiences but also drive profitability for companies.