Company Filing History:
Years Active: 1999-2014
Title: The Innovative Contributions of Donald A. James
Introduction
Donald A. James is a notable inventor based in Round Rock, TX (US). He has made significant contributions to the field of technology, holding a total of 6 patents. His work primarily focuses on improving service request management systems and targeted information delivery.
Latest Patents
One of his latest patents is titled "Method and system for managing service requests across multiple systems." This invention provides an efficient method and system to manage service requests from various service request systems. The management method involves merging all service requests into a standard system, sorting them according to specific criteria, and presenting a display list of requests with common characteristics to technicians or requesters. Service requests are gathered from different backend ticketing systems and presented in a single logical view, packaged in an XML document format. This common XML format allows for efficient management of service requests, which can be sorted by various parameters such as ticket open or close date/time, status, and severity of the problem.
Another significant patent by Donald A. James is "Targeted information delivery to multiple users." This method involves generating data items for output to classes of users and associating these items with specific data categories. The data items can be distributed to user classes that are linked to the respective data categories, ensuring that targeted information reaches the intended audience effectively.
Career Highlights
Donald A. James is currently employed at International Business Machines Corporation (IBM). His work at IBM has allowed him to develop innovative solutions that enhance operational efficiency and improve user experience in service management.
Collaborations
Throughout his career, Donald has collaborated with notable colleagues, including Scott Harvey Demsky and Alexander Druyan. These collaborations have contributed to the advancement of technology and the development of effective solutions in their respective fields.
Conclusion
Donald A. James is a distinguished inventor whose contributions have significantly impacted service request management and information delivery systems. His innovative patents and work at IBM demonstrate his commitment to advancing technology and improving user experiences.