This inventor holds 1 USPTO granted patent. Top assignee: Other. Active years: 2002.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
1 out of 834,601 Years Active: 2002
Title: Don Ravenscroft and Call Center Monitoring Technology
Introduction
Don Ravenscroft is an inventor associated with Colorado Springs, Colorado. His patent work addresses call center monitoring, presenting operational information through a workstation-based interface.
Latest Patents
Ravenscroft is credited with 1 patent: “Monitoring System Client for a Call Center.” The invention describes a monitoring system that tracks calling activity and provides a client program for use on a workstation. Its graphical interface displays agent status and call center statistics, and may show a physical layout of all or part of the center. Users can also access information about agents, supervisors, and business clients through the interface.
Career Highlights
The patent highlights Ravenscroft’s contribution to tools for viewing and organizing call center activity. The available information identifies his location as Colorado Springs, Colorado, and does not specify an employer.
Collaborations
Wesley J. Atkinson and Craig Kaley are listed among Ravenscroft’s coworkers.
Conclusion
Don Ravenscroft’s patent describes a graphical monitoring client designed to make call center activity and personnel information accessible from a workstation.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile