Divanshu Gupta

Title: Inventor Spotlight: Divanshu Gupta

Introduction

Divanshu Gupta, an innovative mind based in Bengaluru, India, has made notable strides in the field of customer analytics. Known for his analytical skills and technical expertise, Gupta holds a significant patent that addresses the critical issue of customer churn prediction.

Latest Patents

Gupta's patent, titled "Methods and systems for customer churn prediction," introduces a sophisticated method and system designed to predict customer churn effectively. The invention includes the creation of a graph that comprises multiple nodes, each representing a customer, interconnected by edges that can connect more than two nodes. This intricate graph is utilized to determine a similarity matrix that represents the relationships between customers. By decomposing this matrix into two components, Gupta's approach facilitates the identification of potential churn customers through a third matrix, which incorporates a scaling parameter. The results are then made accessible on a user-computing device, allowing companies to proactively address customer retention.

Career Highlights

Currently, Divanshu Gupta is associated with Conduent Business Services, LLC, where he applies his expertise in customer analytics. His work is focused on developing solutions that enhance customer relationship management and strengthen business strategies through data-driven insights.

Collaborations

Gupta collaborates with talented professionals, including coworkers Avinash Sharma and Narendra Annamaneni, fostering an environment of innovation and teamwork. Together, they contribute to advancements that not only benefit their company but also enhance industry practices in customer management.

Conclusion

In conclusion, Divanshu Gupta exemplifies the spirit of innovation through his inventive work in customer churn prediction. His patent not only showcases his technical prowess but also has the potential to significantly impact how businesses understand and retain their customers. As he continues his journey in the tech industry, Gupta's contributions will likely leave a lasting mark on the field of customer analytics.