Company Filing History:
Years Active: 2013
Title: **The Innovative Mind of Dik Moore: A Look into His Patented Invention**
Introduction
Dik Moore, an inventive mind based in San Antonio, Texas, has made a significant contribution to the payment processing industry through his innovative patent. With a focus on enhancing user experience during financial transactions, Moore's invention reflects his commitment to integrating technology with accessibility.
Latest Patents
Dik Moore holds a patent for a unique system that transfers callers between an automated speech recognition payment system and a human representative. This functionality allows users calling a payment center the choice of interacting with either an automated system or a live representative to complete their payment. If the user opts to speak with a human, the representative can seamlessly transfer the user back into the automated system without the need for re-authentication, provided the user has already been authenticated. This innovation not only streamlines the payment process but also enhances user efficiency and satisfaction.
Career Highlights
Moore is currently employed at the United Services Automobile Association (USAA), where he continues to work on innovative solutions in the financial services sector. His role at USAA highlights his dedication to creating pathways for effective communication between customers and service representatives, aiming to improve overall service delivery in a fast-paced environment.
Collaborations
Throughout his career, Dik Moore has collaborated with talented colleagues, including Frank Subealdea, Jr. and Thomas Chudanov. Together, they foster an innovative atmosphere that encourages the exchange of ideas and enhances the company’s pursuit of cutting-edge solutions in various financial service domains.
Conclusion
Dik Moore's contributions to the field of payment processing exemplify how inventions can bridge the gap between technology and human interaction. His patent for an automated speech recognition payment system not only reflects his inventive spirit but also serves to improve the customer experience, showcasing the importance of innovation in today’s fast-paced financial world. As he continues his work at USAA, the impact of his innovation will undoubtedly resonate within the industry for years to come.