The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 08, 2013
Filed:
Oct. 31, 2006
Frank Subealdea, Jr., San Antonio, TX (US);
Dik Moore, San Antonio, TX (US);
Thomas Chudanov, San Antonio, TX (US);
Hector Castillo, San Antonio, TX (US);
Linda Karen Leach, San Antonio, TX (US);
Frank Subealdea, Jr., San Antonio, TX (US);
Dik Moore, San Antonio, TX (US);
Thomas Chudanov, San Antonio, TX (US);
Hector Castillo, San Antonio, TX (US);
Linda Karen Leach, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A user calling a payment center has the option of using an automated speech recognition payment system or a human representative to make the payment. If the user selects to make a payment using a human representative, the representative may, at some point, transfer the user into the automated speech recognition payment system. If the user has already been authenticated, he may not need to re-authenticate himself to the system. If the user selects to make a payment the automated system, and then gets transferred to a human representative during the payment process, the representative may, at some point, transfer the user into the automated speech recognition payment system. Again, if the user has already been authenticated either by the system initially or by the representative, he may not need to re-authenticate himself to the system.