Company Filing History:
Years Active: 1991-2002
Title: The Innovative Mind of Diana S. Winter: A Leader in Call Management Systems
Introduction: Diana S. Winter, located in Chicago, IL, is an accomplished inventor renowned for her contributions to the field of telecommunications. With a total of three patents to her name, she has made significant advancements in managing communication between telephone agents, particularly through her innovative call management systems.
Latest Patents: One of her latest patents, the Telephone Agent Call Management System, showcases the integration of computer technology with traditional telephony. This system connects to an Integrated Services Digital Network (ISDN) central office switch via an ISDN digital subscriber line, enabling efficient management of multiple telephone agents. The computer receives and interprets messages from the switch, generating valuable management information related to agent activities, such as the number of calls handled and average holding time per call. Moreover, it can connect to multiple central offices, facilitating the operation of geographically separated telemarketing agents working from home. The system addresses both incoming and outgoing call management, allowing for seamless communication and enhanced productivity among telephone agents.
Career Highlights: Diana S. Winter has built her career at notable companies such as AT&T Bell Laboratories and Lucent Technologies Inc. Her experiences at these esteemed organizations have provided her with a wealth of knowledge and expertise, paving the way for her innovative solutions in call management technology.
Collaborations: Throughout her career, Diana has worked closely with esteemed colleagues, including Wayne A. Davidson. Their collaborations have led to advancements in telecommunication systems, showcasing the power of teamwork in driving innovation.
Conclusion: Diana S. Winter stands out as a visionary inventor in the telecommunications industry. Her patented innovations, particularly in call management systems, have transformed how telephone agents operate, making her a significant figure in the realm of telecommunications technology. With her ongoing efforts and dedication to innovation, Diana continues to inspire future generations of inventors.