Company Filing History:
2 out of 987 
1 out of 16,507 
Years Active: 2007-2009
Title: Diana S Allen: Innovator in Dispatch and Appointment Control Systems
Introduction
Diana S Allen is a notable inventor based in Margate, FL (US), recognized for her contributions to the fields of dispatch information systems and appointment control technologies. With a total of 3 patents, her work has significantly impacted the efficiency of service operations.
Latest Patents
One of her latest patents is a system and method for providing service technicians access to dispatch information. This innovation ensures that service technicians can access a secondary source of dispatch information electronically in the event of a primary source failure. This capability allows technicians in the field to obtain necessary dispatch information without needing to contact central office operators. The secondary source can distribute information through various methods, including email and web access.
Another significant patent is for automated real-time appointment control, which continuously updates resources for possible rescheduling of existing appointments. This appointment control system enhances reliability by processing service orders and maintaining a continuously updated dispatch database. It minimizes the chances of overbooking technician resources and reduces missed appointments. The system is designed to automatically recognize changes in the dispatch database and can reassign appointments to available technicians without requiring manual intervention.
Career Highlights
Diana has worked with prominent companies such as BellSouth Intellectual Property Corporation and AT&T Intellectual Property I, L.P. Her experience in these organizations has contributed to her expertise in developing innovative solutions for service management.
Collaborations
Diana has collaborated with notable colleagues, including Gary Dennis and Charles W Garris, who have contributed to her projects and innovations.
Conclusion
Diana S Allen's work in developing advanced dispatch and appointment control systems showcases her innovative spirit and dedication to improving service efficiency. Her patents reflect a commitment to enhancing operational capabilities in the field.