Company Filing History:
Years Active: 2015
Title: Devin Herron - Innovator in Customer Relationship Management
Introduction
Devin Herron is a notable inventor based in Fairport, NY (US). He has made significant contributions to the field of customer relationship management through his innovative patent. His work focuses on enhancing the skills modeling of customer service agents, which is crucial for improving customer interactions.
Latest Patents
Devin holds a patent titled "Contact center skills modeling using customer relationship management (CRM) incident categorization structure." This invention provides systems and methods for modeling agent skills that closely align with the categorization structures of CRM systems. The patent outlines a process for defining the skills of customer service agents by establishing a set of product information and incident information. This structured approach ensures that the skills information is effectively aligned with both product and incident data.
Career Highlights
Devin is currently employed at Oracle International Corporation, where he continues to develop innovative solutions in the realm of customer service and CRM systems. His expertise in this area has positioned him as a valuable asset to his organization.
Collaborations
Throughout his career, Devin has collaborated with talented individuals such as Victor Chung-Wai Chan and Peter S Tung. These partnerships have contributed to the advancement of his projects and the overall success of his initiatives.
Conclusion
Devin Herron's contributions to customer relationship management through his innovative patent demonstrate his commitment to improving customer service processes. His work not only enhances agent skills but also significantly impacts the efficiency of CRM systems.