Location History:
- Rochester, MN (US) (1999 - 2003)
- Oronoco, MN (US) (2017 - 2019)
Company Filing History:
Years Active: 1999-2019
Title: Innovations by Dennis D Koski
Introduction
Dennis D Koski is a notable inventor based in Oronoco, Minnesota, with a remarkable portfolio of seven patents. His work primarily focuses on enhancing customer support environments through innovative technological solutions.
Latest Patents
Among his latest patents, Koski has developed methods for language translation and work assignment optimization in customer support settings. These approaches enable the assignment of translated work to agents based on a confidence factor that measures the accuracy of translations and the agents' language skills. Specifically, agent proficiencies in various natural languages are measured and scored. Incoming communications are translated into one or more natural languages, with each translation assigned a score based on confidence levels. The skill score and translation score are utilized to calculate a confidence factor for each language. In one method, communications are assigned to agents with a confidence factor exceeding a predetermined threshold. In another method, assignments occur only if specific rules optimizing agent availability and resource constraints are satisfied. Additionally, Koski has created a system for dynamically altering the selection of already-utilized resources. This approach controls workflow so that high-priority work items can interrupt lower-priority tasks, based on interruptibility scalars and thresholds.
Career Highlights
Koski's career is marked by his contributions to the field of technology, particularly in optimizing customer support processes. His innovative solutions have significantly improved efficiency and accuracy in communication within support environments.
Collaborations
Throughout his career, Koski has collaborated with notable colleagues, including Todd A Mueller and Jeffrey Alan Schmidt. Their combined expertise has contributed to the development of advanced technological solutions.
Conclusion
Dennis D Koski's contributions to innovation in customer support technology demonstrate his commitment to enhancing communication and efficiency. His patents reflect a deep understanding of the challenges faced in this field and provide effective solutions to address them.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.