Deepak Kumar

Title: Deepak Kumar: Innovator in Holistic User Engagement

Introduction

Deepak Kumar is a notable inventor based in Jersey City, NJ (US). He has made significant contributions to the field of user engagement through his innovative patents. With a total of 2 patents, Kumar's work focuses on enhancing communication between organizations and users.

Latest Patents

One of Deepak Kumar's latest patents is titled "Holistic user engagement across multiple communication channels." This patent discloses various embodiments that facilitate a comprehensive engagement with users across different communication channels of an organization. The invention is based on determining user intent as users interact with various services associated with the organization. Interaction data is captured and stored, allowing for a more personalized experience. The organized interaction data can be applied to a trained intent model, which predicts user intent based on observations of other users with similar histories. This predicted intent is then utilized to ensure that subsequent interactions are consistent, regardless of the communication channel used.

Career Highlights

Deepak Kumar is currently employed at American Express Travel Related Services Company, Inc. His role involves leveraging his expertise in user engagement to improve customer interactions and service delivery. His innovative approach has positioned him as a key player in the organization.

Collaborations

Some of his notable coworkers include Anil Kumar Bashetty and Swetha Gayam. Their collaborative efforts contribute to the advancement of user engagement strategies within the company.

Conclusion

Deepak Kumar's work in holistic user engagement showcases his commitment to improving communication between organizations and users. His innovative patents reflect a deep understanding of user intent and interaction, making him a valuable asset in the field of technology.