Deborah L Nilsen

Title: Innovations by Deborah L Nilsen

Introduction

Deborah L Nilsen is a notable inventor based in Lilburn, GA (US). She has made significant contributions to the field of communication management systems, holding a total of 4 patents. Her work focuses on enhancing the efficiency of contact center operations through innovative technological solutions.

Latest Patents

Among her latest patents is a "Communication management system for supporting multiple agent communications sessions in a contact center." This invention involves a communications handler that receives incoming communications and determines the appropriate contact center agent to handle the communication. The system modifies a graphical user interface (GUI) to notify the agent of the incoming communication. It features a plurality of communication session indicators that provide status information for various communication sessions, allowing agents to select from several simultaneous communication sessions. This innovation also includes a "Graphical user interface for managing multiple agent communication sessions in a contact center," which shares similar functionalities and enhances the overall user experience.

Career Highlights

Deborah is currently employed at Noble Systems Corporation, where she continues to develop and refine her innovative ideas. Her work has significantly impacted the way contact centers manage communications, making processes more streamlined and effective.

Collaborations

Some of her coworkers include Jason P Ouimette and Jason S Conner, who contribute to the collaborative environment at Noble Systems Corporation.

Conclusion

Deborah L Nilsen's contributions to communication management systems exemplify her innovative spirit and dedication to improving contact center operations. Her patents reflect her commitment to enhancing technology in the field, making her a valuable asset to her company and the industry as a whole.