Dean H Harris

Title: The Innovative Mind of Dean H. Harris

Introduction

Dean H. Harris is a notable inventor based in Marietta, GA, who has made significant contributions to the field of telecommunications. With a focus on optimizing call processing, his work has the potential to enhance the efficiency of call centers and improve customer service experiences.

Latest Patents

Dean H. Harris holds a patent for a "Method and apparatus for dynamic and interdependent processing of inbound and outbound calls." This innovative method optimizes the pacing and processing of calls by generating statistics concerning both inbound and outbound calls, as well as the performance of agents handling these calls. The system allows for a more accurate prediction of call pacing and handling requirements, ultimately maximizing agent productivity and controlling on-hold times. The patent outlines a mechanism for monitoring trunk lines designated for inbound and outbound calls, enabling dynamic reallocation based on usage patterns.

Career Highlights

Harris is associated with Inventions Incorporated, LLC, where he applies his expertise in telecommunications to develop innovative solutions. His work has been instrumental in advancing methods that enhance call handling efficiency, which is crucial in today’s fast-paced communication environment.

Collaborations

Throughout his career, Dean has collaborated with talented individuals such as Aleksander Szlam and James W. Crooks, Jr. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.

Conclusion

Dean H. Harris exemplifies the spirit of innovation in the telecommunications industry. His contributions, particularly in optimizing call processing, demonstrate the impact that a single inventor can have on improving operational efficiencies.