This inventor holds 1 USPTO granted patent. Top assignee: Microsoft Technology Licensing, LLC. Active years: 2023.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2023
Title: Dean Avila: Innovator in Customer Support Technology
Introduction
Dean Avila is a notable inventor based in Issaquah, Washington. He has made significant contributions to the field of customer support technology. His innovative approach focuses on enhancing the efficiency of customer service interactions.
Latest Patents
Dean Avila holds a patent for a system titled "Working-time-based routing for customer support." This invention involves techniques performed by a data processing system to match a customer service ambassador (CSA) with a customer. The process includes receiving a service request for technical assistance, analyzing estimated working hours for both the customer and CSAs, and producing compatibility scores. These scores indicate how closely the working hours align, allowing for a more efficient selection of CSAs to assist customers.
Career Highlights
Dean Avila is currently employed at Microsoft Technology Licensing, LLC. His work at Microsoft has allowed him to develop and refine his innovative ideas in customer support technology. His contributions have the potential to significantly improve customer service experiences.
Collaborations
Some of Dean's coworkers include Francois Callewaert and Cheng Wu. Their collaboration in the field of technology has fostered an environment of innovation and creativity.
Conclusion
Dean Avila's work exemplifies the impact of innovation in customer support technology. His patent demonstrates a commitment to improving customer service efficiency through intelligent routing systems.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile