Location History:
- Monteprandone, IT (2020)
- Milan, IT (2021)
Company Filing History:
Years Active: 2020-2021
Title: Davide Coccia: Innovator in Customer Relationship Management and Network Performance
Introduction
Davide Coccia is a notable inventor based in Milan, Italy. He has made significant contributions to the fields of customer relationship management and network performance through his innovative patents. With a total of 2 patents, Coccia continues to push the boundaries of technology and improve user experiences.
Latest Patents
Coccia's latest patents include a "Method and system for guiding agent/customer interactions of a customer relationship management system." This invention features a customer assistance guidance system that communicates information to a CRM system. It predicts the next interaction state between an agent and a customer, facilitating better decision-making for agents. Another patent is focused on "Data transformation of performance statistics and ticket information for network devices for use in machine learning models." This device processes network performance indicators and generates recommendations to enhance network performance.
Career Highlights
Davide Coccia is currently employed at Accenture Global Solutions Limited, where he applies his expertise in technology and innovation. His work has been instrumental in developing systems that improve customer interactions and optimize network performance.
Collaborations
Coccia collaborates with various professionals in his field, including his coworker Davide Guglielmo Bellini. Their combined efforts contribute to the advancement of technology and innovative solutions in their respective areas.
Conclusion
Davide Coccia is a prominent inventor whose work in customer relationship management and network performance has made a significant impact. His innovative patents reflect his commitment to enhancing technology and improving user experiences.