Company Filing History:
Years Active: 2017-2022
Title: Innovations by David Wang in Customer Premise Equipment Management
Introduction
David Wang is an accomplished inventor based in Port Jefferson Station, NY (US). He has made significant contributions to the field of customer premise equipment (CPE) management, holding a total of four patents. His work focuses on enhancing the efficiency and effectiveness of cable networks, particularly in troubleshooting non-responsive devices.
Latest Patents
One of David Wang's latest patents is titled "Detecting and Remediating Non-Responsive Customer Premise Equipment." This invention addresses the challenges faced by service operators when dealing with non-responsive CPE devices in a customer's premise. The embodiments of this patent allow for the detection and remediation of these devices with minimal or no interaction from the customer. Notably, the process can be executed without rebooting the non-responsive CPE device or the associated cable modem. The invention includes methods for troubleshooting both the data link layer and the network layer, ensuring a seamless service experience. This proactive approach reduces the need for customer service representatives to intervene, resulting in a faster and less disruptive service for customers.
Career Highlights
David Wang is currently employed at Csc Holdings, LLC, where he continues to innovate in the field of telecommunications. His expertise in customer premise equipment management has positioned him as a valuable asset to his company and the industry at large.
Collaborations
David has collaborated with notable colleagues, including John Patrick Pomeroy and Eric Joseph Godas. Their combined efforts contribute to the advancement of technology in the telecommunications sector.
Conclusion
David Wang's innovative patents and contributions to customer premise equipment management demonstrate his commitment to improving service efficiency in the telecommunications industry. His work not only enhances customer experiences but also streamlines operational processes for service providers.