CIPO Patents = 4 (Patent Applications = 1)

EPO Patents = 1 (Patent Applications = 1)

Average Co-Inventor Count = 13.4

ph-index = 6

Forward Citations = 189(Granted Patents)

Company Filing History:

11 out of 1,457

Accenture Global Services Gmbh

British Telecommunications Corporation

patents

where one patent can have more than one assignee

Years Active: 2006-2017

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11 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 9785906 - Content feedback in a multiple-owner content management system (2017-10-10),

2. 9396473 - Searching within a contact center portal (2016-07-19),

3. 8572058 - Presenting linked information in a CRM system (2013-10-29),

4. 8275811 - Communicating solution information in a knowledge management system (2012-09-25),

5. 8090624 - Content feedback in a multiple-owner content management system (2012-01-03),

6. 7769622 - System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator (2010-08-03),

7. 7502997 - Ensuring completeness when publishing to a content management system (2009-03-10),

8. 7418403 - Content feedback in a multiple-owner content management system (2008-08-26),

9. 7395499 - Enforcing template completion when publishing to a content management system (2008-07-01),

10. 7200614 - Dual information system for contact center users (2007-04-03),

11. 7062505 - Content management system for the telecommunications industry (2006-06-13),

Title: Innovations by David P Lane

Introduction

David P Lane is a notable inventor based in London, GB. He has made significant contributions to the field of content management systems and contact center technologies. With a total of 11 patents to his name, Lane's work has had a considerable impact on how organizations manage and utilize information.

Latest Patents

Among his latest patents, Lane has developed innovative functions for a contact center system. These include testing users' comprehension of informational messages, capturing insights from high-performing users, and dynamically ordering solutions to issues based on recency and frequency. His patents also focus on integrating information for use by contact center representatives, storing content items in a telecommunications industry taxonomy, and directing user feedback to the appropriate content owner. Additionally, he has created systems for enforcing the completion of templates before publishing content and enhancing search functions within contact center portals.

Career Highlights

David P Lane has worked with prominent companies such as Accenture Global Services GmbH and BT Group Plc. His experience in these organizations has allowed him to refine his skills and contribute to various innovative projects. Lane's work has consistently aimed at improving user experience and operational efficiency in contact centers.

Collaborations

Throughout his career, Lane has collaborated with notable professionals, including Gregory S Reid and Timothy Ringo. These partnerships have further enriched his work and led to the development of groundbreaking technologies.

Conclusion

David P Lane's contributions to the field of content management and contact center systems demonstrate his innovative spirit and dedication to improving technology. His patents reflect a deep understanding of user needs and operational challenges, making him a significant figure in the industry.

This text is generated by artificial intelligence and may not be accurate.