This inventor holds 1 USPTO granted patent. Top assignee: Gm Global Technolgoy Operations, Inc.. Active years: 2012.
Company Filing History:
Years Active: 2012
Title: David P. Gilmartin: Innovator in Mobile Vehicle Communications
Introduction
David P. Gilmartin is an accomplished inventor based in Rochester Hills, MI (US). He has made significant contributions to the field of mobile vehicle communications, particularly in enhancing call center services. His innovative approach has led to the development of a unique patent that addresses the needs of mobile customers.
Latest Patents
Gilmartin holds a patent for a "Method and system for routing calls to an advisor from mobile customers within a mobile vehicle communications system." This patent outlines a method for improving call center services by analyzing various factors such as the user's phone number, vehicle location, current and previous requests, and the time elapsed between requests. The system then presents a tailored list of menu options to the user and routes the call to an advisor based on the user's selection. This innovative method enhances the efficiency and effectiveness of call center interactions.
Career Highlights
David P. Gilmartin is associated with GM Global Technology Operations, Inc., where he applies his expertise in mobile communications. His work focuses on developing solutions that improve customer service and streamline communication processes within the automotive industry. Gilmartin's contributions have been instrumental in advancing the capabilities of mobile vehicle communication systems.
Collaborations
Gilmartin collaborates with his coworker, Edward P. Chrumka, to further enhance the innovations in their field. Their combined efforts contribute to the ongoing development of effective communication solutions for mobile customers.
Conclusion
David P. Gilmartin's innovative work in mobile vehicle communications has led to significant advancements in call center services. His patent demonstrates a commitment to improving customer interactions and showcases his expertise in the field. Gilmartin continues to be a valuable asset in the realm of mobile communications.