David H Carter

Title: David H. Carter: Innovator in Call Event Data Management

Introduction

David H. Carter is a notable inventor based in Mountain View, CA (US). He has made significant contributions to the field of information handling systems, particularly in managing call event data. With a total of 2 patents, Carter's work has had a substantial impact on how communication is managed in various industries.

Latest Patents

Carter's latest patents focus on carrier-implemented call event data management. These methods and systems are designed to manage call event data between agents and callers for calls completed through a carrier. The functionality provided by these embodiments includes features such as the ability to automatically update customer information databases in real-time, dual-tone multi-frequency (DTMF) activity tracking, do-not-call (DNC) verification, agent identification, lead source identification, call recording, and the automatic translation of voice communications into textual transcripts. Additionally, the system includes key word detection, communication of customer demographic data to agents, audio file management, and agent call tracking. These innovations also encompass data management associated with broadcast campaigns.

Career Highlights

Carter is currently employed at Callbright Corporation, where he continues to develop and refine his innovative solutions. His work has been instrumental in enhancing the efficiency and effectiveness of call management systems.

Collaborations

Carter has collaborated with notable colleagues such as Samir B. Aragon and Robert Brockman, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

David H. Carter's contributions to call event data management exemplify the importance of innovation in enhancing communication systems. His patents reflect a commitment to improving the efficiency of information handling in the telecommunications industry.