This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2006.
Company Filing History:
Years Active: 2006
Title: Innovations by Danny J Hood
Introduction
Danny J Hood is an accomplished inventor based in Deerfield Beach, FL (US). He has made significant contributions to the field of technology, particularly in the area of automated call centers. His innovative work has led to the development of a unique system that enhances the efficiency of telephony functions in network-based environments.
Latest Patents
Danny J Hood holds 1 patent for his invention titled "Programmable agent workstation system and method." This invention addresses the need for coordination between telephony functions and agent availability in automated call centers. The system utilizes a personal computer to provide telephony functions over an IP network. It introduces special protocols to relay agent information to a Virtual Automated Call Director (ACD) while coexisting with H.323 signaling. Additionally, it offers a screen-based interface for agents to monitor their availability and receive alerts.
Career Highlights
Danny J Hood is associated with International Business Machines Corporation (IBM), where he has contributed to various projects that leverage his expertise in technology and innovation. His work has been instrumental in advancing the capabilities of call center operations through the integration of telephony and agent data functions.
Collaborations
Danny has collaborated with notable colleagues, including Edward J Dahmus and Uzi Shvadron. These partnerships have fostered a creative environment that encourages the development of cutting-edge solutions in the tech industry.
Conclusion
Danny J Hood's contributions to the field of automated call centers exemplify the impact of innovative thinking in technology. His patent for the programmable agent workstation system showcases his ability to solve complex problems and improve operational efficiency.