Dana Allison

Title: Dana Allison: Innovator in Voice-Based Knowledge Retrieval Systems

Introduction

Dana Allison is an accomplished inventor based in Lima, NY (US). She has made significant contributions to the field of voice-based technology, particularly in enhancing customer service interactions. Her innovative approach focuses on improving the efficiency and effectiveness of communication between users and customer service agents.

Latest Patents

Dana Allison holds a patent for a method and system designed to inform customer service agents of the details of a user's interaction with a voice-based knowledge retrieval system. The patent, titled "Method and system for informing customer service agent of details of user's interaction with voice-based knowledge retrieval system," outlines a comprehensive process. This process includes providing users with a list of information items, playing these items in response to user inputs, and storing a transcript of the interaction. The system ultimately facilitates a seamless transition from the voice retrieval system to a customer service agent, equipping the agent with valuable context from the user's interaction. Dana has 1 patent to her name.

Career Highlights

Dana has built a successful career at Oracle OTC Subsidiary LLC, where she has been instrumental in developing innovative solutions that enhance customer service experiences. Her work has not only improved operational efficiency but has also contributed to higher customer satisfaction rates.

Collaborations

Dana collaborates with talented professionals in her field, including her coworker, Brady Wiseman. Together, they work on projects that push the boundaries of technology and improve user experiences in customer service.

Conclusion

Dana Allison is a notable inventor whose work in voice-based knowledge retrieval systems has made a significant impact on customer service interactions. Her innovative solutions continue to shape the future of technology in this domain.