Company Filing History:
Years Active: 2019-2022
Title: Dana Allison: Innovator in Task Routing Systems
Introduction
Dana Allison is a notable inventor based in Honeoye, NY (US). She has made significant contributions to the field of task routing systems, holding two patents that showcase her innovative approach to skills-based agent assignment.
Latest Patents
Dana's latest patents focus on a team-based approach to skills-based agent assignment. These embodiments provide systems and methods for effectively managing task routing systems. One embodiment involves identifying a team of agents who are currently handling assigned tasks but are expected to become available for new assignments. Each agent is earmarked for one of several new tasks selected from a queue. When an agent becomes available, they are assigned to a new task based on their earmarking.
Career Highlights
Dana works at Oracle International Corporation, where she applies her expertise in developing advanced task routing solutions. Her work has been instrumental in enhancing the efficiency of agent assignments within various systems.
Collaborations
Dana has collaborated with notable coworkers, including Victor Chung-Wai Chan and W. Scott Seebauer. These partnerships have contributed to the successful development of her innovative solutions.
Conclusion
Dana Allison's contributions to task routing systems through her patents reflect her dedication to innovation and efficiency in agent assignment processes. Her work continues to influence the field positively.