Dan M Righi

Title: The Innovative Mind of Dan M Righi

Introduction

Dan M Righi is a notable inventor based in Mc Lean, VA (US). He has made significant contributions to the field of telecommunications through his innovative patent. His work focuses on improving the efficiency of call distribution systems, which is crucial in today's fast-paced communication environment.

Latest Patents

Dan M Righi holds a patent for an "Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents." This invention provides a sophisticated system for selectively connecting incoming telephone calls to a group of available agents. The system utilizes a central processing unit to control a multiport switch, allowing for efficient interconnection between incoming calls and agent telephonic units. Each agent is assigned skill indicators and proficiency ratings, which are used to form skill groups. The system matches incoming calls with agents based on their skills and availability, ensuring that callers are connected to the most qualified agent.

Career Highlights

Dan M Righi has had a successful career at Rockwell International Corporation, where he has applied his expertise in telecommunications. His innovative approach to call distribution has set new standards in the industry. With a focus on enhancing customer service through technology, Righi's contributions have been invaluable.

Collaborations

Throughout his career, Dan has worked alongside talented individuals such as Michael C Hollatz and Joseph C Steinlicht. These collaborations have fostered an environment of innovation and creativity, leading to advancements in telecommunications.

Conclusion

Dan M Righi's work exemplifies the spirit of innovation in the telecommunications industry. His patent for an automatic call distributor showcases his commitment to improving communication systems. Through his career and collaborations, Righi continues to make a lasting impact on the field.