Company Filing History:
Years Active: 2014-2017
Title: The Innovative Contributions of Dale Pickford
Introduction
Dale Pickford is a notable inventor based in Wellington, FL (US). She has made significant contributions to the field of automated call center services. With a total of 3 patents to her name, her work has greatly influenced the efficiency and effectiveness of call center operations.
Latest Patents
One of her latest patents is a method and system for providing automated call center services. This innovative system operates by identifying a caller and accessing their account information. It determines the likely reason for the call and identifies an agent skill group based on that reason. The system then provides an available agent with access to the caller's account information, along with a script tailored to the likely reason for the call.
Additionally, the system combines data and voice access to agents with specialized methods for determining agent optimization capabilities. This allows multiple call centers located in different geographical areas to function as a seamless virtual call center. The system can dynamically reorganize the structure of available agents, regardless of their location. Real-time statistics enable management to determine how many agents should be available and what skill sets those agents should possess, facilitating informed management decisions.
Career Highlights
Dale Pickford is currently associated with Altisource Solutions S.a.r.l., where she continues to innovate in the field of call center technology. Her work has been instrumental in enhancing the operational capabilities of call centers, making them more responsive and efficient.
Conclusion
Dale Pickford's contributions to automated call center services exemplify her innovative spirit and dedication to improving technology. Her patents reflect a deep understanding of both customer needs and operational efficiency. Through her work, she has made a lasting impact on the industry.