Company Filing History:
Years Active: 2004-2013
Title: The Innovative Journey of Craig Stevenson
Introduction
Craig Stevenson, an accomplished inventor based in Mesa, Arizona, has made significant contributions to the field of call management and communication. With two patents to his name, his work has revolutionized how callers interact with services, demonstrating his commitment to innovation.
Latest Patents
Craig's most recent inventions include a sophisticated "System and method for adaptive call management." This system comprises a network-connected call manager server that incorporates a call switching mechanism, which efficiently delivers calls to selected targets through multiple media channels. The unique feature of this system is its ability to utilize call quality indicators from associated monitoring means, allowing the server to choose the most suitable media channel for the call.
Another remarkable invention is the "Multi-tenant, multi-media call center services platform system." This call center system facilitates communication between callers and subscribers by integrating with the public switched telephone network (PSTN). The virtual call center within this system executes Interactive Voice Response (IVR) and Automated Call Distributor (ACD) functions to streamline communication, ensuring effective interaction tailored to each subscriber's service level agreement.
Career Highlights
Throughout his career, Craig has been associated with various notable companies, including Qwest Communications International Inc. and Liveops, Inc. His experiences in these organizations have provided him with valuable insights and technical expertise, further enriching his innovative endeavors.
Collaborations
During his professional journey, Craig has had the opportunity to collaborate with accomplished individuals such as Earl Tegan and Renata Corlett. These collaborations have not only fostered creativity and innovation but have also allowed for the exchange of knowledge and industry best practices.
Conclusion
Craig Stevenson stands out as a visionary inventor whose innovations have significantly impacted the call management industry. With his two patents and contributions to leading companies, he continues to inspire future innovations in communication technologies. His work exemplifies how individual creativity can drive advancements that benefit entire industries and enhance user experiences.