Craig F Palmer

Title: Craig F Palmer: Innovator in Call Distribution Technology

Introduction

Craig F Palmer is a notable inventor based in Thornton, CO (US). He has made significant contributions to the field of telecommunications, particularly in the area of call distribution technology. With a total of 2 patents, Palmer's work has focused on optimizing the efficiency of call handling in telemarketing environments.

Latest Patents

Palmer's latest patents include innovations in Automatic Call Distribution (ACD) systems. One of his patents improves ACD equipment by matching the information needs of incoming callers with the specific expertise of telemarketing agents. This system assigns up to three prioritized skill numbers to each incoming call, estimating the skill requirements of the caller. Each agent is equipped with up to four skill numbers representing their abilities. The process begins with a search for a match between the first caller skill number and an available agent. If no match is found, the system continues to search using the second and third skill numbers. This method ensures that the longer a call remains unanswered, the larger the pool of agents available to handle it becomes.

Another patent focuses on arrangements for providing a call-connection service within a private communication network. This innovation reduces the number of trunks used in a call path without compromising the private nature of the network. The service provider utilizes a service node controller (SNC) to directly interconnect trunks, querying the customer's tandem node for call-routing information while preserving the customer's control over their database.

Career Highlights

Throughout his career, Craig F Palmer has worked with prestigious organizations such as AT&T Bell Laboratories and American Telephone and Telegraph Company. His experience in these companies has allowed him to develop and refine his innovative ideas in telecommunications.

Collaborations

Palmer has collaborated with notable individuals in his field, including Joylee E Kohler and Eugene P Mathews. These collaborations have contributed to the advancement of his projects and the development of new technologies.

Conclusion

Craig F Palmer's contributions to call distribution technology have significantly impacted the telecommunications industry. His innovative patents demonstrate a commitment to improving the efficiency of call handling systems. Through his work, Palmer continues to influence the way telemarketing and communication services operate.