This inventor holds 3 USPTO granted patents. Top assignees: Convergys Customer Management Delaware LLC, Other. Active years: 2011-2017.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
1 out of 13 
2 out of 834,570 Years Active: 2011-2017
Title: The Innovative Mind of Cordell Coy
Introduction
Cordell Coy is an accomplished inventor based in Villa Hills, Kentucky. He holds three patents that showcase his expertise in customer service automation and user interface training. His innovative contributions have made a significant impact in the fields of technology and customer management.
Latest Patents
One of his latest patents is titled "System and method for automated customer service with contingent live interaction." This invention aims to balance customer satisfaction with the cost of providing customer care by utilizing online interaction classification techniques. These techniques employ measurements such as a log likelihood ratio to determine when an interaction should transition from automation to live support, ensuring that customer needs are met effectively.
Another notable patent is the "Method and system for training users to utilize multimodal user interfaces." This patent outlines a structured approach to training users on multimodal interfaces, organized into various modules. These modules include data for tools like 'Push to Talk' and voice navigation through graphic user interfaces. The training is designed to be implemented in real-time settings, streamlining the learning process for users.
Career Highlights
Cordell has worked with several companies, including Convergys Customer Management Delaware LLC. His experience in these organizations has contributed to his understanding of customer service dynamics and user interface design.
Collaborations
Throughout his career, Cordell has collaborated with notable individuals such as Matthew John Yuschik and Jayant M Naik. These partnerships have likely enriched his work and led to innovative solutions in his field.
Conclusion
Cordell Coy's inventive spirit and dedication to improving customer service and user experience through technology are evident in his patents and career achievements. His work continues to influence the way businesses interact with customers and utilize technology effectively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile