Cong Liu

Title: Cong Liu: Innovator in Holistic User Engagement

Introduction

Cong Liu is a notable inventor based in New York, NJ (US). He has made significant contributions to the field of user engagement through his innovative patent. His work focuses on enhancing communication across various channels, ensuring a seamless experience for users interacting with organizations.

Latest Patents

Cong Liu holds a patent titled "Holistic user engagement across multiple communication channels." This patent discloses various embodiments that facilitate a comprehensive engagement with users based on their determined intent. As users interact with different services of an organization, their interaction data is captured and stored. This data is organized according to a predefined schema and applied to a trained intent model. The model predicts user intent based on observations of similar user histories. This predicted intent is then utilized to enhance subsequent interactions, ensuring consistency across all communication channels. Cong Liu has 1 patent to his name.

Career Highlights

Cong Liu is currently employed at American Express Travel Related Services Company, Inc. His role involves leveraging his expertise in user engagement to improve customer interactions and service delivery. His innovative approach has positioned him as a valuable asset within the organization.

Collaborations

Some of Cong Liu's coworkers include Anil Kumar Bashetty and Swetha Gayam. Their collaborative efforts contribute to the advancement of user engagement strategies within their organization.

Conclusion

Cong Liu's work in holistic user engagement exemplifies the importance of understanding user intent in enhancing communication across multiple channels. His innovative patent and contributions to American Express Travel Related Services Company, Inc. highlight his commitment to improving user experiences.