Company Filing History:
Years Active: 2017-2022
Title: Christopher L Ward: Innovator in Computer-Telephony Integration
Introduction
Christopher L Ward is a notable inventor based in Normal, IL (US). He has made significant contributions to the field of computer-telephony integration, holding a total of 17 patents. His work focuses on enhancing communication systems, particularly in contact centers.
Latest Patents
Among his latest patents is a "Method and system for a scalable computer-telephony integration system." This invention addresses the challenges faced when an incoming call is received from a customer. It includes features such as receiving indications of availability from several call agents and presenting this information on a display. Additionally, it allows a first call agent to search for other agents based on their availability, facilitating smoother call transfers.
Another significant patent is the "Method and system for a scalable computer-telephony integration." This invention describes methods, systems, and non-transitory computer-readable media for a scalable computer-telephony integration system. It involves storing call agent login information and generating contact center service categories. When a customer call is received, the system generates a customer call key to streamline data transfer between call agents during telephone call transfers.
Career Highlights
Christopher L Ward is currently employed at State Farm Mutual Automobile Insurance Company. His role involves leveraging his expertise in computer-telephony integration to improve customer service operations. His innovative solutions have contributed to the efficiency and effectiveness of communication within the company.
Collaborations
Throughout his career, Christopher has collaborated with talented individuals such as Aaron C Kammeyer and Randall J Kirchner. These collaborations have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
Christopher L Ward is a distinguished inventor whose work in computer-telephony integration has made a significant impact on the industry. His innovative patents and contributions to State Farm Mutual Automobile Insurance Company highlight his commitment to enhancing communication systems.