Company Filing History:
Years Active: 2010-2013
Title: Innovations by Christopher James Konen, Sr.
Introduction
Christopher James Konen, Sr. is an accomplished inventor based in Hockessin, DE (US). He has made significant contributions to the field of customer loyalty through his innovative methods and systems. With a total of 2 patents, Konen's work focuses on enhancing customer experiences while ensuring profitability for service providers.
Latest Patents
One of his latest patents is titled "Method and system for retaining customer loyalty." This invention presents a system and method for providing tailored incentives to customers based on their needs and expectations. The system determines a set of incentives through customer segmentation, card segmentation, and call type, among other factors. When a customer requests termination or other services, they are routed to the appropriate department. The system retrieves account information and verifies the customer. Based on payment history and other data, the customer segment is identified, and incentives are offered for approval. If the customer declines the incentive, alternative sales opportunities are presented to retain their loyalty.
Career Highlights
Christopher James Konen, Sr. is currently employed at JPMorgan Chase Bank, N.A., where he applies his innovative ideas to improve customer relations and retention strategies. His work has been instrumental in developing systems that align customer satisfaction with business profitability.
Collaborations
Konen collaborates with talented colleagues, including Christopher R. Lefebvre and Matthew Joseph Keane, who contribute to the innovative environment at JPMorgan Chase Bank.
Conclusion
Christopher James Konen, Sr. exemplifies the spirit of innovation in the financial services industry. His patents and contributions significantly enhance customer loyalty strategies, showcasing the importance of tailored solutions in today's competitive market.