Chris S L Yeo

Title: Chris S L Yeo: Innovator in Automatic Call Distribution

Introduction

Chris S L Yeo is a notable inventor based in Santa Clara, California. He has made significant contributions to the field of telecommunications, particularly in the area of automatic call distribution systems. His innovative approach has led to the development of a unique method that enhances the efficiency of call routing based on agent behavior.

Latest Patents

Chris S L Yeo holds a patent for a "Method and system for automatic call distribution based on customized logic relating to agent behavior." This patent describes a sophisticated method of routing calls within an automatic call distributor system. The process involves receiving a workflow that outlines desired behaviors associated with agents, monitoring system information, and executing workflows when agents become available. The method ensures that calls are connected to agents based on their specific behaviors and the current system status, thereby optimizing the call distribution process.

Career Highlights

Chris is currently employed at Cisco Technology, Inc., a leading company in networking and telecommunications. His work at Cisco has allowed him to apply his innovative ideas in a practical setting, contributing to advancements in communication technologies. His expertise in call distribution systems has positioned him as a valuable asset to his team and the company.

Collaborations

Chris has collaborated with talented individuals such as Gebran George Chahrouri and Kevin T Collins. These collaborations have fostered an environment of innovation and creativity, leading to the development of cutting-edge solutions in the telecommunications sector.

Conclusion

Chris S L Yeo is a distinguished inventor whose work in automatic call distribution has made a significant impact on the telecommunications industry. His innovative methods and dedication to improving communication systems continue to influence the field positively.