Company Filing History:
Years Active: 2018-2019
Title: **Innovative Contributions of Chenhui Liu in Wireless Communication**
Introduction
Chenhui Liu, an inventive mind from Milton, MA, holds two notable patents that enhance the field of wireless communication. His work focuses on improving customer service experiences through innovative technological solutions, demonstrating his commitment to advancing communication technology.
Latest Patents
Chenhui Liu's latest inventions include a "Closed-loop self-care apparatus and messaging system for customer care of wireless services." This innovation is designed to enhance the performance of wireless communication devices. The method he developed facilitates user feedback by allowing users to report unsatisfactory device performance. It retrieves necessary device configuration and location information, presents users with selectable problem descriptions, and sends requests for assistance to a server, along with relevant cached analytics stored on the device. The second patent also revolves around a closed-loop self-care apparatus, which intelligently manages customer care requests. This system enables seamless communication between mobile devices and a server, tracking customer care-related information, creating customer care request tickets, and guiding users through troubleshooting processes to resolve issues effectively.
Career Highlights
Chenhui Liu currently works at Carrier IQ, Inc., a company focused on improving wireless service through innovative analytics and performance management tools. His role involves applying his expertise to create systems that enhance user satisfaction and device efficiency in the wireless communication space.
Collaborations
Throughout his career, Chenhui has collaborated with talented professionals including Frederick Peter Mikkelsen and Alberto Gutierrez, Jr. Their collective efforts contribute to advancing the capabilities of wireless communication technologies and improving customer service systems.
Conclusion
Chenhui Liu's contributions to the realm of wireless communication exemplify the essence of innovation in technology. With his patents, he has significantly improved customer care mechanisms, making it easier for users to resolve issues with their mobile devices. His work continues to influence the industry, paving the way for future advancements in communication technology.