Company Filing History:
Years Active: 2006-2013
Title: **Innovations of Charles Thompson: Pioneering Call Processing Systems**
Introduction
Charles Thompson, an innovative inventor based in Atlanta, GA, has made significant contributions to technology with a total of four patents to his name. His latest invention focuses on optimizing call processing systems, showcasing his dedication to enhancing communication efficiency.
Latest Patents
One of Thompson's most notable inventions is a sophisticated call processing system. This system is designed to determine the value of incoming calls, intelligently routing them based on their assessed importance. For instance, very low-value calls are automatically directed to an automated processing system, while higher-value calls are handled by human operators. This intelligent routing not only streamlines the process but also enhances customer service by ensuring that experienced agents manage the most critical calls. Furthermore, the system allows for the assignment of agents to various groups based on their past performance, ensuring that calls are handled by the most qualified personnel.
Career Highlights
Thompson's career is marked by his contributions to Assurant, Inc., where he applies his inventive mind to solve complex communication challenges. His role in developing innovative solutions underscores his commitment to improving how businesses interact with their clients.
Collaborations
In his endeavors, Thompson collaborates closely with talented coworkers such as Manuel Becerra and Glenn McMillan. These partnerships foster an environment of creativity and innovation, enabling the team to achieve remarkable breakthroughs in technology.
Conclusion
Charles Thompson stands out as a notable inventor whose work in call processing systems exemplifies the power of innovation. His patents not only enhance operational efficiency but also improve customer interactions, solidifying his legacy in the field of technology. As he continues to innovate, the impact of his inventions will undoubtedly resonate throughout the industry for years to come.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.