Company Filing History:
Years Active: 2020-2023
Title: Innovations by Charles S Mathis
Introduction
Charles S Mathis is an accomplished inventor based in Cumming, GA (US). He has made significant contributions to the field of contact center technology, holding 2 patents that enhance the security and efficiency of transactions involving sensitive information.
Latest Patents
One of his latest patents focuses on providing improved contact center agent assistance during secure transactions involving an interactive voice response unit. This secure payment agent assist (SPAA) feature aids contact center agents by maintaining the confidentiality of sensitive information provided by remote parties. The system includes a pop-up window that allows agents to invoke a 'recollect' and "cancel" function during transactions. Additionally, the pop-up window keeps agents informed about the progress of the transaction as the remote party interacts with the IVR unit. Another patent by Mathis also emphasizes secure payment transactions, ensuring that payment information remains confidential while providing similar assistance to agents.
Career Highlights
Charles S Mathis is currently employed at Noble Systems Corporation, where he continues to innovate in the realm of contact center solutions. His work has significantly impacted how agents handle sensitive transactions, improving both security and user experience.
Collaborations
Some of his notable coworkers include Jason S Conner and Jason P Ouimette, who contribute to the collaborative environment at Noble Systems Corporation.
Conclusion
Charles S Mathis is a notable inventor whose work in secure transaction technology has paved the way for safer interactions in contact centers. His contributions are vital in enhancing the efficiency and security of payment processes.