Company Filing History:
Years Active: 2012
Title: Innovations by Chandrasekaran Murugan
Introduction
Chandrasekaran Murugan is an accomplished inventor based in Bothell, WA (US). He has made significant contributions to the field of technology, particularly in the area of return processing systems. His innovative approach has the potential to enhance the efficiency of retail operations.
Latest Patents
Chandrasekaran holds a patent for a system titled "Real-time return processing." This invention provides techniques and systems that enable real-time return processing before a retailer receives a returned item. The process is particularly useful in electronic commerce, where the retailer and customer may be separated. The retailer can collect information about the order and items to be returned from the customer remotely. Additionally, the retailer may confirm the customer's identity by verifying the original payment type or payment instrument number. The customer can provide collateral in exchange for a real-time refund or exchange. The retailer then provides shipping details, calculates the refund if applicable, and finalizes the processing. If the retailer does not receive the item within the allotted return time, they may charge the customer the value of the item using the collateral.
Career Highlights
Chandrasekaran is currently employed at Amazon Technologies, Inc., where he continues to innovate and develop new solutions. His work has been instrumental in improving customer experiences in the retail sector.
Collaborations
Chandrasekaran has collaborated with notable colleagues, including Jeffrey B Maurer and Nicholas John Morren. Their combined expertise contributes to the advancement of technology within their field.
Conclusion
Chandrasekaran Murugan's innovative contributions to real-time return processing exemplify the impact of technology on retail operations. His work not only streamlines processes but also enhances customer satisfaction.