This inventor holds 1 USPTO granted patent. Top assignee: Talisma Corporation Private Ltd.. Active years: 2014.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2014
Title: Chandrani Choudhuri: Inventor of a Unified CRM Messaging History
Introduction
Chandrani Choudhuri is an inventor based in Bengaluru, India. Her work includes an invention for organizing customer communications in a customer relationship management (CRM) application.
Latest Patents
Choudhuri is associated with 1 patent, titled “Unified View of Short Message Service (SMS) Interaction History with Other Channel Messages Based on Case Identifier in a Customer Relationship Management (CRM) Application.” The invention describes a method that identifies a case number in an incoming SMS, retrieves the corresponding interaction thread from the CRM database, and adds the message to that thread. The CRM interface can then display the case’s communication history across SMS and other channels in one place. If no matching thread exists, the system creates one for the case and adds subsequent messages to it.
Career Highlights
Choudhuri is associated with Talisma Corporation Private Ltd. Her patented work focuses on helping CRM users manage customer interactions by bringing messages from different communication channels together under a shared case identifier.
Collaborations
Her listed coworkers include Amit Narasimha Kamath and Mahesh Kumar Sahu.
Conclusion
Chandrani Choudhuri’s invention supports a more unified view of customer communications by organizing SMS and other channel messages within CRM interaction threads linked to a case.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile